Frequently Asked Questions
Answer: We are launching with Architects and Interior Designers, General Contractors, and Home Improvement Contractors. Phase two will include Electricians; Plumbers, Gasfitters and Sprinklers; and Refrigeration and Air-Conditioning Mechanics. The final phase will include the addition of Permit Expediters and Professional Engineers, at which time the system will be complete. This phased approach allows users to make suggestions for improvements and update their website information and photographs prior to including subsequent professional types.
Answer: Yes, the DCRA Contractor Rating System can help you find an architect for your project. To research residential architects, do the following steps:
- Select “Architect/Interior Designer” from the “Select Building Professional Type” and click “Search”.
- Use the "Sort By” tab on the left to sort architects by name, overall score and total number of projects within the past 3 years. You can further refine your search by Star Rating.
- Select an architect’s name for a list of recent projects and the project’s overall score.
This tool can be used to search for other building professionals too, by selecting the appropriate Building Professional Type
Answer: Customer reviews are subjective and are based on a customer’s perspective and experience on one project. As a licensing and enforcement agency, we are in a unique position to objectively provide public information regarding a building professional’s actual performance, both on a single project and overall. DCRA does not provide recommendations, but empowers you, the customer, with information so that you can make a better-informed decision.
When coupling results in the Contractor Rating System with customer reviews available elsewhere, customers are presented with a better understanding of what it may be like working with a particular building professional and can make a better choice based on your needs.
Answer: A contractor may not appear because they are not licensed in the District of Columbia, or not licensed as the type of building professional for which you are searching. Additionally, they may not have had a project in the District within the past three years. Another example is that an architect may be licensed, but as part of a firm, may not be the licensed professional on record for a project.
Answer: No. The Contractor Rating System is funded by DCRA and building professionals cannot increase their ratings by paying. Ratings are provided based on a professional’s past performance only. For more information, visit the Scoring Methodology page.
Answer: No. All building professionals identified in the DCRA Contractor Rating System and licensed by the District are included if they have worked on at least one project over the past three years.
Answer: Please contact us and the DCRA Consumer Protection Unit will assist with your inquiry. We will respond to you in 3 business days or less to determine if a formal investigate is warranted.
Answer: The ratings are generated from various DCRA systems and are reflective of the performance of the building professional associated with a project.
Click here for more information on the scoring methodology.
Answer: Please use contact us to have a DCRA representative look at your project. We will respond within three business days.